Frequently Asked Question

We proudly offer mobile veterinary services to the Gold Coast and surrounding areas, including South Brisbane, Gold Coast, and Tweed Heads. We also have our clinic in Ormeau.

We provide a wide range of veterinary services in the comfort of your home, such as:

• • Wellness exams and vaccinations
  • Dental care
  • Microchipping
  • Health certificates
  • Euthanasia
  • And more!

Visit our Mobile Vet Services page for a complete list.

Yes! In addition to our mobile services, we have a clinic located at 8/29 Blanck St – Ormeau. You can book appointments for in-clinic consultations and procedures.

Home visits offer many advantages for both you and your pet, including:

• • Reduced stress and anxiety for your pet
  • Convenience and comfort
  • More personalized attention
  • No need to travel
  • Ideal for multi-pet households

Our team is primarily experienced in treating cats and dogs. However, if you have an exotic pet or a more unusual companion, please contact us directly, and we’ll do our best to accommodate you or refer you to a specialist if needed.

Absolutely! We’re proud of our facility and love to show it to prospective clients. Give us a call or stop by to arrange a quick tour and meet our friendly staff.

Our fees are competitive and transparent. We provide a detailed estimate before any services are rendered. You can find more information about our fees on our website for Mobile or Clinic visits or by contacting us directly.

We accept Cash, EFTPOS, Visa, Mastercard, and American Express.

We require 24 hours’ notice for cancellations to avoid a cancellation fee.

Signs of distress such as sudden lethargy, difficulty breathing, persistent vomiting or diarrhea, severe limping, or unexplained behavior changes may indicate a serious condition. If you notice any worrying symptoms, call our clinic right away for guidance or visit an emergency facility if it’s after hours.

On your pet’s first visit, we’ll gather medical history, discuss any concerns you have, and perform a thorough physical exam. We’ll also talk about a preventive care plan suited to your pet’s age, breed, and lifestyle.

Absolutely. Our veterinarians can recommend a balanced diet and portion control to help keep your pet at a healthy weight. We also provide tailored advice for pets with specific dietary needs or medical conditions.

Making decisions about end-of-life care is never easy. We offer compassionate guidance to help you assess quality of life and provide pain management options. If euthanasia becomes necessary, we strive to ensure a gentle, peaceful experience for you and your pet. We also offer resources for coping with pet loss

Regular check-ups are essential to catch potential issues early and maintain your pet’s overall health. Most pets benefit from at least one annual visit; however, puppies, kittens, seniors, and pets with chronic conditions may need more frequent appointments.

For after-hours emergencies, please contact the Animal Emergency Service at Underwood  07 3423 1888  or Cararra 07 5559 1599. You can visit their website here.

In certain circumstances, we may be able to offer payment plans such as VetPay and Zipmoney. Please contact us to discuss your options.

We understand that vet visits can be stressful for some pets. Our compassionate team is experienced in handling anxious or fearful animals and we prioritize their emotional well-being. We tailor our approach to each individual pet’s needs, creating a calm and supportive environment. Please let us know beforehand if your pet is anxious or reactive so we can take extra steps to ensure a positive and stress-free experience for both of you.

We can help you process your pet insurance claims. Please bring your policy number, and we can assist you with that. In some cases, we can process your claim at checkout so you only need to pay the gap.

You can reach us by phone, send us an email, or use our online contact form. All details are listed on our Contact Us page. We’re always happy to answer any questions or concerns you may have.